Effective Date: October 13, 2026
Welcome to the official e-commerce website operated by VIANNEY TEXTIL HOGAR SA DE CV, accessible at www.vianneytextilhogar.com. As a dedicated lifestyle goods store focused on sourcing practical, well-crafted small daily items that help make every daily task much easier, we have established these Terms of Service to govern the access and usage of our website, all related services, and all product purchases made through our platform. These terms form a legally binding agreement between you, the site visitor or registered customer, and VIANNEY TEXTIL HOGAR SA DE CV. By accessing, browsing, or completing any transaction on our website, you confirm that you have read, understood, and agreed to be bound by all provisions outlined in this document, alongside our published Privacy Policy, Refund and Returns Policy, and Shipping Policy. If you do not agree with any part of these Terms of Service, you may not use our website or make any purchases from our product catalog. For any questions related to these terms, you may contact our administrative team at any time through the following official channels:
- Company Name: VIANNEY TEXTIL HOGAR SA DE CV
- Registered Address: Calle Salvador Quezada Limón 1512, Col. Curtidores, Aguascalientes, Aguascalientes, C.P. 20040, México
- Contact Phone: +52 449 918 3772
- Contact Email: [email protected]
1. Account Eligibility and User Responsibilities
To create a registered user account on our platform, you must be at least 18 years of age, or the legal age of majority in your respective jurisdiction of residence, and have the full legal authority to enter into binding purchase agreements under applicable laws. If you are accessing our website on behalf of a minor, you confirm that you are the minor’s legal guardian and assume full responsibility for all activities the minor conducts on our platform.
When you complete the account registration process, you agree to provide accurate, current, and complete personal information, and to promptly update your account details through your user dashboard if any of your information (including billing address, shipping address, contact phone number and email address) changes. You are fully responsible for safeguarding the confidentiality of your account login credentials, and for all activities that occur under your registered account, whether the transactions are authorized by you or not. You agree to notify us immediately if you detect any unauthorized access to your account, or any security breach related to your login information. VIANNEY TEXTIL HOGAR SA DE CV will not be held liable for any loss or damage arising from your failure to maintain the security of your account credentials.
We reserve the full right to reject account registrations, suspend existing user accounts, or terminate accounts permanently at our sole discretion, without prior notification, if we determine that the account holder has violated any provisions of these Terms of Service, submitted false or fraudulent information, or engaged in activities that harm the operational integrity of our platform or the shopping rights of other customers. After account termination, all pending unshipped orders will be automatically cancelled, and any unused store credit remaining in your account will be issued back to you via your original payment method within 15 business days, minus any applicable administrative fees for fraudulent activity investigations if applicable.
2. Product Information, Pricing and Order Acceptance
All products displayed on www.vianneytextilhogar.com, including our full range of bathroom shelves, laundry bags, sealing clips, wall hooks, kitchen organizers, gardening tools and stationery, are described with as much accuracy as possible. We make every reasonable effort to display product colors, dimensions, functions and material specifications accurately through our product photos and description content, but we do not guarantee that the display of these details on your personal device screen will be completely error-free, as differences in individual monitor display settings may lead to minor visual variations from the actual physical product you receive.
All prices listed on our website are denominated in Euros unless otherwise specified, and are subject to change at any time without prior notice. All listed product prices do not include applicable value-added taxes, customs duties, or shipping fees, which will be separately calculated and displayed to you during the final checkout process before you confirm your order submission. We take strict measures to prevent pricing errors on our platform, but in rare cases, the price of a product may be displayed incorrectly due to system technical bugs or unapproved manual modifications. If we confirm that the listed price of a product is incorrect before we process your order, we reserve the right to contact you to notify you of the correct pricing information, and give you the option to reconfirm your order at the correct price or cancel your order for a full refund with no penalty.
Your submission of an order on our website constitutes a formal offer to purchase the selected products from us. We do not consider your order as formally accepted by us until we have completed payment verification and sent you a separate order dispatch confirmation email stating that your ordered items have left our warehouse. In scenarios where the ordered product is marked as in-stock on our website but is actually out of stock due to unexpected inventory discrepancies after you complete payment, we will contact you within 3 business days to inform you of the out-of-stock status, and offer you the options of waiting for the next restock, selecting an equivalent alternative product of similar value, or requesting a full refund for the out-of-stock item, which will be processed back to your original payment method within 10 business days.
3. Payment Terms and Transaction Security
All payments made on our website are processed through industry-standard, PCI DSS compliant secure payment gateways, which support major global credit cards, debit cards, and selected third-party digital payment methods for customers across our supported shipping regions. By submitting your payment information during checkout, you confirm that you are the legal authorized holder of the payment method being used, and you have sufficient funds or available credit to cover the full cost of your order.
We explicitly prohibit the use of stolen, unauthorized, or fraudulent payment details to complete purchases on our platform. Our internal anti-fraud system automatically flags high-risk transaction activities, including orders with abnormally large quantities of high-value items, mismatched billing and shipping addresses, repeated failed payment attempts, and orders placed from geographically high-risk regions that are not on our supported shipping coverage list. For any flagged high-risk orders, we reserve the right to request additional identity verification documentation from you before we proceed with order processing, to protect both our business and our legitimate customers from fraudulent transactions that could lead to financial loss.
You agree that all completed transactions on our website are final upon order dispatch, except for scenarios covered under our published Refund and Returns Policy. As clearly stated in our dedicated returns policy, we never approve pure no-return sole refund requests for any completed order, and you acknowledge that submitting an unauthorized chargeback request to your payment provider without first contacting our customer support team to resolve any order-related issues violates these Terms of Service. If you initiate an illegitimate chargeback claim that is later confirmed to be invalid, we reserve the right to permanently restrict your access to our website and register your account details to a global e-commerce anti-fraud database to prevent repeated abusive activities.
4. Permitted Usage and Prohibited Activities
We grant you a limited, non-exclusive, non-transferable, revocable permission to access and use www.vianneytextilhogar.com for personal, non-commercial shopping purposes, in line with all provisions outlined in these Terms of Service. Without obtaining our prior written explicit consent, you are strictly prohibited from engaging in any of the following activities:
- Copying, modifying, distributing, publicly displaying, or commercially exploiting any content on our website, including product photos, text descriptions, logo designs, site layout, and testimonial content, for external business resale or republishing purposes
- Using automated programs, web scrapers, crawlers, or data mining tools to access our website in order to extract large volumes of product data, pricing information, or user personal information without our explicit written approval
- Submitting malicious code, computer viruses, or harmful software to our website servers that may disrupt the normal operational stability of our platform, or steal sensitive data from other registered users
- Impersonating any other individual, entity, or VIANNEY TEXTIL HOGAR SA DE CV staff member, or falsifying your identity information to misrepresent your affiliation with any party when submitting information to our website
- Posting or transmitting illegal, defamatory, obscene, threatening, or infringing content through our website’s comment sections, testimonial submission portals, or contact form pages that violates the legal rights and interests of other people
- Placing excessive bulk orders for the sole purpose of reselling our products at marked-up prices on third-party e-commerce platforms, which disrupts our normal product inventory allocation and prevents regular retail customers from accessing our reasonably priced daily essentials
Any confirmed violation of these prohibited activity clauses will result in immediate permanent account termination, access restriction to our website, and we reserve the right to pursue full legal remedies against you for any financial loss, reputational damage, or operational disruption caused by your improper activities.
5. Intellectual Property Rights
All intellectual property assets on our website, including but not limited to the VIANNEY TEXTIL HOGAR SA DE CV brand name, official logo, original product photos, unique product design concepts, website code architecture, original copywriting content, graphic design elements, and custom developed feature functions, are the exclusive property of VIANNEY TEXTIL HOGAR SA DE CV, and are protected by Mexican federal copyright laws, international trademark regulations, and other global intellectual property treaties.
You may not use any of our registered trademarks, brand identifiers, or original copyrighted content for any commercial or public usage scenario without our prior signed written authorization. Any unauthorized usage of our intellectual property assets constitutes an act of infringement, and we reserve the right to initiate formal legal proceedings to claim full compensation for all losses generated from the infringing activities. If you choose to submit public user content to our platform, including product reviews, usage photos, and testimonial feedback, you automatically grant VIANNEY TEXTIL HOGAR SA DE CV a perpetual, royalty-free, global, non-exclusive license to use, modify, reproduce, and display that submitted content for brand marketing, product promotion, and website display purposes.
6. Third-Party Links and External Services Disclaimer
Our website may contain hyperlinks to external third-party platforms, including social media sharing portals, logistics carrier tracking pages, and trusted partner recommendation sites that are not owned or controlled by VIANNEY TEXTIL HOGAR SA DE CV. These links are provided solely for your reference convenience, and do not imply our official endorsement or approval of the content, operational practices, or privacy policies of these external third-party websites. We hold no liability for any damage, data leakage, or financial loss you may suffer when you access these external third-party sites, and we strongly recommend that you review the respective terms of service and privacy policy of every external website you visit after leaving our official platform.
7. Limited Liability Clauses
VIANNEY TEXTIL HOGAR SA DE CV shall not be held liable for any indirect, incidental, consequential, or punitive damages arising from your usage of our website or purchased products, including but not limited to lost profits, lost work productivity, data loss, or personal property damage that occurs outside the scope of our official stated product warranty coverage. Our maximum total aggregate liability for any and all claims related to your order or website usage is strictly limited to the total monetary amount you actually paid to us for the specific order that triggers the claim.
We do not make any implicit or explicit warranties that our website will be completely uninterrupted, 100% error-free, or fully free from all potential technical bugs or security vulnerabilities at all times. We will make reasonable efforts to keep our platform operational for normal shopping usage, but we may conduct scheduled system maintenance activities without prior notification if it is necessary to upgrade our server security or add new functional features to improve your overall shopping experience.
8. Policy Updates and Governing Jurisdiction
We reserve the right to revise and update these Terms of Service at any time at our sole discretion. When we make material changes to the provisions of this document, we will update the effective date listed at the top of this page, post a prominent notification on the homepage of our website, and send notification emails to all registered account holders to inform them of the upcoming policy changes at least 15 days before the revised terms officially take effect. Your continued access to our website and submission of new orders after the new terms go into effect will be considered as your full acceptance of the revised Terms of Service.
These Terms of Service shall be governed by and interpreted in accordance with the laws of the United Mexican States, without regard to its conflict of law rules. Any dispute, claim, or controversy arising out of or related to your usage of our website or product purchases shall be submitted to the exclusive jurisdiction of the courts located in Aguascalientes, Aguascalientes, Mexico.
If any individual provision of these Terms of Service is found to be invalid or unenforceable by a competent judicial authority, the remaining full provisions of this agreement will remain in full force and effect, and will not be affected by the invalidated clause. The failure of VIANNEY TEXTIL HOGAR SA DE CV to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of that respective right or provision.
9. Contact Information for Terms Inquiries
If you have any questions, disputes, or clarification requests regarding any clauses outlined in these Terms of Service, you may submit your inquiry to our administrative team via the contact email [email protected], send physical mail to our registered Aguascalientes address, or call our official phone line at +52 449 918 3772 during our regular business hours from 9:00 AM to 6:00 PM Central Standard Time, Monday to Friday. We will respond to all legitimate related inquiries within 10 business days, and work with you to resolve any concerns in a fair and transparent manner.