Effective Date: October 13, 2026
Welcome to the official lifestyle goods store of VIANNEY TEXTIL HOGAR SA DE CV, accessible at www.vianneytextilhogar.com. As a brand dedicated to sourcing practical, well-crafted small daily items that help turn small living spaces tidier and warmer, we have designed this Shipping Policy to clearly outline all our order delivery terms, timelines, costs and related arrangements for every customer purchasing our collection of bathroom shelves, laundry bags, sealing clips, hooks and other home essentials. We prioritize making your order delivery process as smooth, transparent and reliable as possible, and this policy applies to all valid orders placed through our official website. For any inquiries about delivery status, shipping adjustments or policy clarifications, you may reach our dedicated logistics support team at any time via the following official contact channels:
- Company Name: VIANNEY TEXTIL HOGAR SA DE CV
- Registered Address: Calle Salvador Quezada Limón 1512, Col. Curtidores, Aguascalientes, Aguascalientes, C.P. 20040, México
- Contact Phone: +52 449 918 3772
- Contact Email: [email protected]
1. Order Processing Timeline
All submitted orders undergo a standard verification and preparation process before they are handed over to our partnered logistics providers. Once your payment for the order is successfully confirmed, our warehouse team will complete pre-delivery quality inspection, package sorting and dispatch preparation within 1 to 2 business days, excluding weekends and official public holidays observed in Mexico. During peak promotional periods such as seasonal sale events and holiday shopping seasons, the order processing timeline may be extended by up to 2 additional business days due to increased order volume, and we will send you a real-time notification via your registered email address to inform you of any expected minor delays.
Before dispatching any order, our quality team will conduct a 2-step check: first we verify that all items in your order match exactly the product specifications you selected, including size, color and style details for items like adjustable seal clips, color-coded laundry bags or no-drill adhesive shower organizers, then we reinforce the packaging to make sure all products are well protected from bumps, scratches or water exposure during long distance transit. You will receive an official order confirmation email immediately after payment, and a separate dispatch notification with full shipping tracking details as soon as your package leaves our warehouse.
2. Shipping Coverage and Delivery Timelines
We currently offer two tiers of shipping service for customers across different regions, to accommodate your varying delivery speed demands:
- Domestic Standard Shipping (Within Mexico): This service is available for all addresses across Mexican territory, with a flat rate delivery fee of 95 MXN for all orders under 800 MXN in total value. All domestic orders that reach or exceed 800 MXN in pre-tax total value qualify for completely free standard shipping. The estimated delivery time frame for domestic standard orders is 3 to 7 business days from the dispatch date, depending on the distance between our Aguascalientes warehouse and your specified shipping address.
- International Shipping (Supported Regions): We ship our practical daily essentials to over 30 countries across North America, the European Union and South America. International shipping rates are dynamically calculated at checkout based on your destination country, total weight of your order and preferred delivery speed. Economy international shipping takes 10 to 18 business days for delivery, while expedited international shipping cuts the delivery timeline to 4 to 7 business days with a priority handling surcharge. All international customers are responsible for paying any applicable local customs duties, import taxes or processing fees that may be charged by your destination country’s governmental authorities, these additional fees are not included in the product price or shipping cost displayed on our website.
Please note that estimated delivery timelines are non-guaranteed reference values, occasional delays may happen due to extreme weather events, public health emergencies, unexpected logistics operational interruptions or customs inspection hold times, situations that are outside our direct control. If your international order has stayed in customs inspection status for more than 7 business days, our support team will assist you to provide any required documentation to speed up the clearance process.
3. Delivery Address Modification and Delivery Attempt Rules
You are allowed to request a modification to your shipping address free of charge before your order status is updated to “dispatched”. Once your package has been handed over to the logistics carrier, we cannot guarantee that address modification requests can be successfully processed, and any extra address forwarding fees charged by the carrier will be borne by the customer.
Our partnered logistics couriers will make up to 3 separate delivery attempts for your package. If no one is available to receive the package at your shipping address after 3 failed attempts, the package will be temporarily sent to the nearest local courier pickup point, where it will be held for 10 calendar days waiting for you to collect it with valid identification. If you do not collect the package within the 10-day holding period, the package will be returned back to our warehouse. In this scenario, if you wish to have the items re-shipped to you, you will be required to pay a new full shipping fee for the second dispatch.
4. Damaged, Lost or Missing Item Resolution
All our packages are fully insured for the full product value during transit:
- If you receive a package with obvious external damage that causes the contained products to be broken, scratched or non-functional, please take clear photos of the outer packaging and the damaged items within 48 hours after you sign for the delivery, and send these materials to our support email. We will arrange for a free replacement to be shipped to you, or add equivalent full store credit to your account immediately, no extra cost will be charged.
- If your tracking number shows that your package is confirmed lost by the logistics carrier, we will launch a formal insurance claim process on your behalf, and provide you with two resolution options after the carrier confirms the loss: you can choose a full re-shipment of all the items in your original order at no extra charge, or get a full store credit equal to the total value of your lost order that can be used for any future purchases on www.vianneytextilhogar.com.
- If you find that one of the items you ordered is missing from the delivered package, please notify our support team within 7 calendar days after you receive the parcel, we will verify the situation against our warehouse packing video records, and ship the missing item to you for free once the missing case is confirmed.
5. Order Shipping Suspension Provisions
We reserve the right to suspend processing and shipping of your order, and contact you for additional identity verification information, in scenarios where our internal fraud detection system flags unusual transaction patterns, such as abnormally large repeated orders, mismatched billing and shipping addresses, or high risk payment source identification. This verification process is put in place to protect both our customers and our business from unauthorized fraudulent order activities, and we will resume normal shipping of your order immediately within 1 business day once your identity verification is successfully completed.
If you have any other questions not covered in this Shipping Policy, our customer support team is always ready to assist you during our regular business hours from 9:00 AM to 6:00 PM Central Standard Time, Monday to Friday, to make sure you can receive your favorite practical daily helpers in perfect condition as soon as possible.