Buy Now

Privacy Policy

‌Effective Date: October 13, 2026‌

Welcome to the official website of VIANNEY TEXTIL HOGAR SA DE CV, accessible at www.vianneytextilhogar.com. As a lifestyle goods store dedicated to sourcing practical, well-crafted small items that make daily life easier and more pleasant, from tidy kitchen organizers and cozy bathroom essentials to handy gardening tools and neat stationery, we prioritize the protection of your personal data and privacy rights. This Privacy Policy is designed to clearly explain how we collect, use, store, disclose, and safeguard your information when you visit our website, interact with our services, make purchases, or communicate with our team. We are committed to complying with all applicable data protection regulations, and we encourage you to read this document thoroughly to understand our practices regarding your personal information. For any questions related to this policy or our data handling procedures, you may reach out to us at any time using the contact details provided below:

  • Company Name: VIANNEY TEXTIL HOGAR SA DE CV
  • Registered Address: Calle Salvador Quezada Limón 1512, Col. Curtidores, Aguascalientes, Aguascalientes, C.P. 20040, México
  • Contact Phone: +52 449 918 3772‌
  • Contact Email: [email protected]

1. Information We Collect From You

We only collect information that is necessary to deliver our high-quality shopping experience, process your orders efficiently, and improve our product offerings of practical daily small goods that help make your everyday life far more comfortable. The categories of information we may collect include:

1.1 Information You Provide Directly to Us

When you create an account on our website, place an order, sign up for our newsletter, submit a contact form, leave a product testimonial, or communicate with our customer support team, you voluntarily share specific personal information with us. This information may include:

  • Your full name, billing address, shipping address, and postal code, which we use to process order fulfillment and ensure your purchased items such as bathroom shelves, laundry bags, sealing clips, and hooks are delivered to the correct location
  • Your contact information including email address and phone number, so we can send you order confirmation updates, shipping tracking notifications, and respond to your inquiries in a timely manner
  • Your payment details, including credit card number, payment method expiration date, and billing verification code, which are processed through industry-standard secure payment gateways to complete your transaction. We do not store full payment card information on our internal servers beyond what is required for recurring order processing with your explicit consent
  • Optional demographic information you choose to share, such as your preferences for home organization products, lifestyle habits, and product feedback, to help us curate better collections of practical daily helpers that align with your needs
  • Account credentials, including your username and password, which you set up to access your personal account dashboard to view order history, save favorite products, and manage your communication preferences

1.2 Automatically Collected Information When You Browse Our Website

When you visit www.vianneytextilhogar.com, our servers automatically collect certain technical information through cookies, web beacons, and other tracking technologies to optimize your browsing experience. This information includes:

  • Your device information, such as your IP address, browser type and version, operating system, device model, and unique device identifiers
  • Your browsing behavior on our site, including pages you visit, products you view, time spent on each page, click-through rates, search queries you enter on our store, and pages that referred you to our website
  • Your geolocation data, at a general city level only, which we use to display region-appropriate shipping options and currency formatting for our product listings priced in Euros and other local currencies as applicable
  • Crash reports and performance data that help us identify and fix technical bugs on our website to ensure a smooth, seamless shopping experience for every visitor

1.3 Information From Third-Party Sources

We may receive limited additional information from trusted third-party partners to verify your identity, prevent fraudulent transactions, and improve our service quality. This includes address verification data from shipping carriers, fraud protection data from payment service providers, and publicly available information that helps us confirm the legitimacy of account registrations to protect both our customers and our business. We never purchase personal information from unvetted third-party data brokers.

2. How We Use Your Collected Information

All personal information we collect is used for legitimate, clearly stated purposes that are aligned with our mission to deliver practical, well-crafted daily goods to your home. We will never use your information in ways that are inconsistent with the purposes outlined in this Privacy Policy without your separate explicit consent. The core uses of your information include:

  • ‌Order Processing and Fulfillment‌: We use your name, address, contact details, and payment information to process your purchases of our full range of products, from Modern Glass Bathroom Vanity Shelves and Adhesive Shower Wall Organizers to Specialty Laundry Bags for Shoes and Eco Friendly Bamboo Seal Clips. This includes sending you order confirmations, coordinating with our logistics partners for delivery, processing returns and exchanges per our published Refund and Returns Policy, and resolving any order-related issues that may arise.
  • ‌Service Personalization‌: We analyze your browsing history and product preferences to tailor our website experience for you, displaying product recommendations that match your interest in home organization, laundry care, food storage solutions, and other lifestyle goods. This helps you discover new items that can make your small spaces more tidy and warm, without having to spend extra time searching through our full catalog.
  • ‌Customer Support Communication‌: We use your contact information to respond to your questions submitted through our Contact Us page, address product concerns you may have, assist you with modifying your account details, and offer post-purchase support such as assembly guidance for our freestanding bathroom shelves or usage tips for our mesh laundry bag sets.
  • ‌Transactional and Service Notifications‌: We send you critical non-promotional messages related to our services, including updates to our Privacy Policy, Shipping Policy, or Terms of Service, notifications of product safety recalls if applicable, and alerts for restocks of items you have previously marked as out of stock. These messages are not marketing communications, and you cannot opt out of receiving them as they are essential to maintaining your user account and order integrity.
  • ‌Marketing Communications, With Your Explicit Consent‌: If you have opted in to receive our newsletter, we will send you periodic updates about new product launches, limited-time shop the deal promotions, exclusive discounts on our customer faves top-rated daily essentials, and home organization tips that align with your stated interests. You may opt out of marketing emails at any time by clicking the “unsubscribe” link at the bottom of each promotional email, or by sending us a message at our contact email to adjust your communication preferences.
  • ‌Website Improvement and Security‌: We use automatically collected browsing data to analyze website traffic patterns, identify popular product categories, optimize our site navigation flow, and fix technical performance issues. This data also helps us monitor for unauthorized access attempts, fraudulent login activities, and suspicious transaction patterns to protect your personal data from being accessed by unauthorized parties.
  • ‌Legal Compliance‌: We may process your personal information when it is required to comply with applicable Mexican federal laws, international trade regulations, tax reporting requirements, valid court orders, or lawful requests from public governmental authorities.

3. Sharing of Your Personal Information

VIANNEY TEXTIL HOGAR SA DE CV never sells, rents, or leases your personal information to third parties for their own independent marketing purposes. We only share your information with carefully selected third parties when it is necessary to deliver our services to you, under strict data protection agreements that require all partners to safeguard your information in compliance with applicable regulations. The limited circumstances where we may share your information include:

  • ‌Trusted Service Providers‌: We share necessary information with third-party vendors who perform critical operational functions on our behalf. These include payment processing providers that handle your secure transaction processing, authorized logistics and shipping carriers that deliver your orders to your doorstep, cloud hosting providers that store our website data securely, and email service providers that help us deliver your requested order notifications and newsletter communications. All these service providers are bound by data confidentiality agreements that prohibit them from using your personal information for any purposes outside of the services they are contracted to provide to us.
  • ‌Business Transaction Transfers‌: In the event that we undergo a merger, acquisition, full or partial sale of company assets, or other corporate restructuring event, your personal information may be transferred to the succeeding entity as part of the transferred business assets. We will provide you with advance notice at least 30 days before any such transfer of your personal data occurs, along with information about the new entity’s privacy practices if they differ materially from this current policy.
  • ‌Legal and Safety Disclosures‌: We may disclose your personal information if we determine in good faith that such disclosure is required by law, or necessary to protect the legal rights, property, and personal safety of VIANNEY TEXTIL HOGAR SA DE CV, our customers, our employees, or members of the general public. This includes situations where we need to cooperate with law enforcement investigations, prevent fraud against our platform, or enforce our published Terms of Service.
  • Consented Disclosures: We may share your information with any other third party only when you have provided your explicit, written opt-in consent authorizing that specific information sharing activity.

4. Data Storage and Security Measures

We implement industry-leading, comprehensive technical, administrative, and physical security measures to protect your personal information from unauthorized access, accidental loss, alteration, or unlawful disclosure. All sensitive personal data including your payment information and full contact details are encrypted using TLS 1.3 standard protocols during transmission between your browser and our servers, and stored in encrypted access-restricted cloud servers hosted in geographically secure data centers with 24/7 physical security monitoring.

Our internal team members are only granted access to your personal information on a need-to-know basis: our customer support team can view limited order contact information to assist you with inquiries, our operations team can access order shipping details to coordinate fulfillment, and no team member is permitted to view or export your full unredacted payment card details. We conduct regular quarterly security audits, employee data protection training, and vulnerability testing to ensure our data handling systems remain secure against evolving cyber security threats.

We retain your personal information only for as long as it is necessary to fulfill the purposes for which it was collected, to complete any ongoing orders, to comply with our legal tax and accounting record retention obligations, and to resolve any potential disputes. For active customer accounts, we retain your data for the full duration that your account remains open on our platform. If you request to delete your user account, we will permanently erase all your personal identifiable information within 30 days, except for the limited data we are required to retain to comply with mandatory governmental legal record-keeping requirements.

5. Your Privacy Rights and Choices

As a valued customer, you hold full set of rights over your personal data, which you may exercise at any time by contacting our privacy team using the contact information listed at the start of this document. Under applicable data protection laws, your rights include:

  • ‌Right of Access‌: You may request a full copy of all personal information we hold about you, at no additional charge, once per calendar year. We will deliver this data to you in a structured, machine-readable format within 15 business days of receiving your verified identity request.
  • ‌Right to Rectification‌: If you notice that any of your personal information stored on our platform is inaccurate, incomplete, or out of date, you may submit a request to us to correct and update that information immediately. You can also edit most of your personal details directly through your account dashboard on our website at any time.
  • ‌Right to Erasure (“Right to be Forgotten”)‌: You may request that we permanently delete all your personal information from our active servers, when the data is no longer necessary for the original purposes it was collected, when you withdraw your previously given consent for data processing, or when you object to the processing and we have no overriding legitimate legal grounds to retain your data. We will process your erasure request within 30 business days, and notify all third-party service providers who have previously received your data to also delete their copies of your information, subject to their own legal retention obligations.
  • ‌Right to Restriction of Processing‌: You have the right to request that we temporarily suspend the processing of your personal information, in circumstances where you contest the accuracy of the data, where the processing is unlawful and you oppose erasure, or where we no longer need the data for our original processing purposes but you require the data to establish, defend, or exercise legal claims.
  • ‌Right to Data Portability‌: You may request to receive the personal data you have provided to us, in a structured, commonly used, machine-readable format, or request that we transmit this data directly to another data controller you specify, where technically feasible.
  • ‌Right to Object‌: You may object at any time to our processing of your personal information for direct marketing purposes, or for processing based on our legitimate business interests, by sending us a clear written notification. We will immediately cease processing your data for those relevant purposes upon receiving your objection, unless we can demonstrate compelling legitimate grounds for processing that override your privacy rights.

We will never charge you any fee to process your legitimate privacy rights requests, unless your requests are manifestly excessive, repetitive, or frivolous, in which case we may charge a reasonable administrative fee to cover the costs of fulfilling the request. Before processing any request that involves accessing or modifying your sensitive personal data, we will first verify your identity by requesting you to provide two pieces of verification information linked to your existing account, to prevent unauthorized parties from gaining access to your personal information.

6. Children’s Privacy

Our e-commerce website and its full range of home, kitchen, bathroom, and lifestyle products are designed and intended for use by adults aged 18 years or older. We do not knowingly collect any personal identifiable information from children under the age of 13. If we become aware that we have inadvertently collected personal data from a child under 13 without verifiable parental consent, we will immediately take steps to delete that information completely from our servers. If you are a parent or legal guardian and believe that your child has provided us with their personal information, please contact us immediately so that we can resolve the situation promptly.

7. Third-Party Links

Our website may contain hyperlinks to external third-party websites, including social media platforms, shipping carrier tracking portals, and partner product recommendation sites that are not operated or controlled by VIANNEY TEXTIL HOGAR SA DE CV. This Privacy Policy does not apply to any of these third-party websites. We encourage you to review the respective privacy policies of every external site you visit after leaving our platform, as we hold no responsibility or liability for the data handling practices, content, and security measures of these external third-party services.

8. Updates to This Privacy Policy

We reserve the right to update and modify this Privacy Policy periodically to reflect changes in our business operations, new legal regulatory requirements, or improvements to our customer privacy practices. Whenever we make material changes to this policy, we will update the “Effective Date” listed at the top of this document, post a clear prominent notification on the homepage of www.vianneytextilhogar.com, and send a notification to all registered account holders to inform them of the upcoming changes at least 15 days before the new policy goes into effect. Your continued use of our website and placing of orders after the effective date of the updated Privacy Policy will constitute your acknowledgment and acceptance of the revised terms. If you do not agree with the updated policy terms, you may close your user account and discontinue using our services at any time.

9. Contact Information for Privacy Inquiries

If you have any questions, concerns, or complaints regarding this Privacy Policy, our data handling practices, or wish to exercise any of your privacy rights outlined in this document, you may reach out to our dedicated data protection team at any time through the following channels:

  • Mailing Address: Calle Salvador Quezada Limón 1512, Col. Curtidores, Aguascalientes, Aguascalientes, C.P. 20040, México, addressed to the Privacy Department of VIANNEY TEXTIL HOGAR SA DE CV
  • Phone: +52 449 918 3772‌, available during our regular business hours from 9:00 AM to 6:00 PM Central Standard Time, Monday through Friday
  • Email: [email protected], with the subject line “Privacy Policy Inquiry”

We will respond to all legitimate privacy-related inquiries within a maximum of 10 business days, and work with you to resolve any concerns you may have about your personal data protection in a fair and transparent manner.